Frequent Asked Questions
Do I have to download software to convert videos?
NO! All conversion are 100% online and do not require any software downloads. This allows members to login from any computer, any where in the world to convert their favorite Youtube videos.
How long does it take to convert Youtube video to an MP3?
This depends on how long the Youtube video is. Most Youtube video clips take on average 20-30 seconds to convert. Please be patient, as larger videos will take longer to convert.
Is there a limit on how many videos I can convert?
Yes. Guest visitors are allowed 1 free conversion, after which they are required to complete a pop-up survey for each following conversion. Guests can utilize the free trial membership to test out GetAudioFromVideo.com before continuing their membership.
Members get UNLIMITED conversions with zero pop-up surveys.
What payment processor do you use? Is it secure?
We use Paypal as our payment processor due to its industry leading payment system and safeguards that keep your account and information secure. You are protected by Paypal Buyer Protection and can find out more information that by clicking here.
Is my personal information protected?
Definitely. We use 2048-bit encryption security on our website so our members' information is always protected. You can verify this by looking at the URL to see the browser URL is https (as opposed to only http) and is therefore utilizing an SSL certificate.
What if I don't want my membership anymore? How can I cancel?
Absolutely. We offer a 100% guarantee, you can discontinue your membership at anytime with no obligations and you will never be billed again. If you want to cancel a subscription:
1. Log in to your PayPal account.
2. Click "History" at the top of the page.
3. Find the subscription to GetAudioFromVideo.com in your history.
4. Click the "Details" link for the subscription.
5. Click the "Cancel Subscription" button
What if I want to restart my membership? Do I have to create another account?
No, simply login to your old account using the same credentials and in the "My Account" section you can select the option to to restart your membership.
What sort of quality will the MP3 download be?
Our efficient and industry leading conversion technology ensures the quality is as good as any purchased MP3 audio or MP4/3GP video. We guarantee excellent quality with the highest bit rates possible.
Have more questions or feedback? Feel free to contact us about anything at all!